Government & Municipalities · Municipal digital services platform
SmartCity Muni
SmartCity Muni is a React application for municipal citizen services: report issues, pay attention to alerts, book queues, browse local services and reach emergency numbers.
Challenge
Residents still queue, phone or arrive in person for issues that a verified account could track. Staff need a back office for the same tickets, bills and notices.
Solution
A citizen app and an admin console sharing services for billing, documents, meter readings, queues, reports and audit.
Residents report faults, book queues and view services. Staff use an administration console for the same tickets, meter readings, notices, disputes and reports.
Key capabilities
- Citizen homepage and service directory.
- Issue reporting and ticket tracking (water leaks, potholes, outages and related faults).
- Queue booking.
- Loadshedding and public alerts.
- Jobs, tenders and local business directory.
- Emergency information for SAPS, ambulance, fire and disaster management.
- Billing, meter readings, notices, disputes, audit and reporting on the administration side.
Technology
React · JavaScript · Vite
Current status
Codebase exists. The screens on this page are from the citizen application.
Interface
